How long does it take to get my order?
Orders ship Monday-Friday within 24 to 48 hours from the time
your order is placed. We do not process or ship orders on the
weekend or UPS holidays. Need transit times? Visit our
shipping page for more information.
If you need your order by a specified date, please include that
information in the Comments section while you're checking out.
If you have already placed your order and need your items sooner
than expected transit time, please contact customer service with
your order number for expedited shipping options.
Can I track my order once it has been shipped?
Yes, you can track your order via UPS Tracking (
www.UPS.com)
by using the tracking number that you will receive via email
upon order shipment. We also occasionally ship via USPS, but the
tracking number does not directly to the postal service.
What happens if I order an item and you don’t have as
much as I need in stock?In the event that you order
more product than we have available, we will ship the remainder
at no charge when the item is back in stock. We will, however,
automatically cancel and refund any back order under $5.00.
Do you offer quantity discounts?Yes, we
offer quantity discounts on all our products, which are posted
on our website in a tiered pricing format. This tiered pricing
system allows you to save more on higher quantities of products
purchased.
Should you require very large quantities, please
call 419-830-3052.
What are your shipping costs?
How does free sound? Because shipping is free.
If
the item that I ordered does not fit my needs, may I return it?
We will gladly refund you for any merchandise that does not fit
your needs, as long as the product is returned within 15 days,
unused, and in the original packaging. You are responsible for
all shipping charges. When we receive the item, we’ll refund you
for the product cost.
How do I proceed if my item
arrived defective or broken?If you receive a
damaged item, please give us a call and let us take care of it
for you. We will gladly replace any damaged item or refund you
for the cost of that item (whichever option you prefer). Damage
claims must be received within seven business days.
Has my order shipped?Please go to "My
Account", sign in, and click the Review previous orders link to
learn the status of your order.
Will I be
required to be present to accept package delivery?
No, our carrier will leave the package at your door or reception
area unless signature required is requested. Please note: you
will have the option to choose signature required during
checkout (a small fee will apply).
What if I have
a special request?Special requests can be made in
the comment box upon checkout. For example, please notify us
when your delivery would be time-sensitive.
Is
PrintReflections a secure website?PrintReflections
takes your security seriously. Please review the measures that
we employ and compare them to our competition.
• PrintReflections meets all voluntary payment card industry
standards and is a certified credit card safe website. (Payment
card industry). Our PCI compliance is audited quarterly by
Security Metrics.
• PrintReflections utilizes 128 bit SSL
data encryption via Comodo. This means you can rest assured that
communications between your browser and this site's web servers
are private and secure.
• PrintReflections contracts with
McAfee security to hack simulate our website on a daily basis to
check for any vulnerability.
• PrintReflections does not
store your credit card information. Your sensitive card numbers
are erased the second you receive your order confirmation while
still on our site. We implement and maintain compliance with
industry leading security initiatives such as the Payment Card
Industry (PCI) Data Security Standard through Authorize.net.
• Please know that we utilize a number of other security
measures including but not limited to: data encryption,
firewalls, and anti-virus/anti-spyware/anti-malware security
software.
• Additionally, PrintReflections does not sell
its customer information to any outside parties.
